INTRODUCTION
This privacy notice provides you with details of how I collect and process your personal data through your use of my site www.toptotoewaxing.co.uk
By providing me with your data, you warrant to me that you are over 13 years of age. Parental consent is required if you are below the age of 16.
Claire Lord T/AS Top to Toe Waxing is the data controller and I am responsible for your personal data (referred to as “I”, “me” or “my” in this privacy notice).
Contact Details
Claire Lord T/AS Top to Toe Waxing
Email: claire@toptotoewaxing.co.uk
Post: 23 Churchill Avenue, Walmer, Deal, Kent, CT14 7SP
It is very important that the information I hold about you is accurate and up to date. Please let me know if at any time your personal information changes by emailing me at claire@toptotoewaxing.co.uk
WHAT DATA DO I COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUNDS I PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data.
I may process the following categories of personal data about you:
Communication Data that includes any communication that you send to me whether that be through the contact form on my website, through email, text, social media messaging, social media posting or any other communication that you send me. I process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. My lawful grounds for this processing are consent and contractual obligation which in this case are to reply to communications sent to me, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. I process this data to supply the goods and/or services you have purchased and to keep records of such transactions. My lawful grounds for this processing is contractual obligation to support the performance of a contract between you and I and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use my website and any online services together with any data that you post for publication on my website or through other online services. I process this data to operate my website and ensure relevant content is provided to you, to ensure the security of my website, to maintain back- ups of my website and/or databases and to enable publication and administration of my website, other online services and business. My lawful grounds for this processing is consent and contractual obligation which in this case are to enable me to properly administer my website and my business.
Technical Data that includes data about your use of my website and online services such as your IP address, your login data, details about your browser, length of visit to pages on my website, page views and navigation paths, details about the number of times you use my website, time zone settings and other technology on the devices you use to access my website. The source of this data is from my analytics tracking system.
I process this data to analyse your use of my website and other online services, to administer and protect my business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of my advertising. My lawful grounds for this processing is consent and contractual obligation which in this case are to enable me to properly administer my website and my business and to grow my business and to decide my marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from me and my third parties and your communication preferences. I process this data to enable you to partake in my promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. My lawful grounds for this processing is consent which in this case are to study how customers use my products/services, to develop them, to grow my business and to decide my marketing strategy.
I may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising I serve you. My lawful grounds for this processing is consent which is to grow my business.
Sensitive Data Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. I do not collect any information about criminal convictions and offences. I only collect health information from you from these sensitive data categories. My lawful grounds for this processing is consent and contractual obligation which in this case are to enable me to provide a medically safe service to you by considering any health conditions and medications that you may have or may take that could react with any products and treatments that I may offer and use.
Where I am required to collect personal data by law, or under the terms of the contract between us and you do not provide me with that data when requested, I may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide me with the requested data, I may have to cancel a product or service you have ordered but if I do, I will notify you at the time.
I will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email me at claire@toptotoewaxing.co.uk In case I need to use your details for an unrelated new purpose I will let you know and explain the legal grounds for processing.
I may process your personal data without your knowledge or consent where this is required or permitted by law.
I do not carry out automated decision making or any type of automated profiling.
MARKETING COMMUNICATIONS
My lawful grounds of processing your personal data to send you marketing communications is either your consent or my legitimate interests (namely to grow my business).
Under the Privacy and Electronic Communications Regulations, I may send you marketing communications from me if (i) you made a purchase or asked for information from me about my goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, I may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from me at any time
I will not share your personal data with any third party for their own marketing purposes.
You can ask me to stop sending you marketing messages at any time by emailing me at claire@toptotoewaxing.co.uk at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
DISCLOSURES OF YOUR PERSONAL DATA
I may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers.
Government bodies that require me to report processing activities.
Third parties to whom I sell, transfer, or merge parts of my business or my assets.
I require all third parties to whom I transfer your data to respect the security of your personal data and to treat it in accordance with the law. I only allow such third parties to process your personal data for specified purposes and in accordance with my instructions.
INTERNATIONAL TRANSFERS
You personal data may be processed outside the European Economic Area (EEA) dependent upon the location of some data controller / processors.
I am subject to the provisions of the General Data Protection Regulations that protect your personal data. Where I transfer your data to third parties outside of the EEA, I will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:
I may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
If I use US-based providers that are part of EU-US Privacy Shield, I may transfer data to them, as they have equivalent safeguards in place; or
Where I use certain service providers who are established outside of the EEA, I may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.
If none of the above safeguards is available, I may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
DATA SECURITY
I have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. I also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on my instructions and they must keep it confidential.
I have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if I am legally required to.
DATA RETENTION
Your electronic information is securely stored at Microsoft UK:
https://www.microsoft.com/en-gb/
with my Customer Relationship Manager Ovatu Pty Ltd:
and on my website:
and social media pages. I do not store paper information.
I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for I look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires me to keep basic information about my customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances I may anonymise your personal data for research or statistical purposes in which case I may use this information indefinitely without further notice to you.
When I dispose of your information, I will delete electronic information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask me for copies of your personal information.
Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.
Please contact me at:
claire@toptotoewaxing.co.uk / 23 Churchill Avenue, Walmer, Deal, Kent, CT14 7SP if you wish to make a request.
THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third-party websites and are not responsible for their privacy statements. When you leave my website, I encourage you to read the privacy notice of every website you visit.
COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
How to complain
If you have any concerns about my use of your personal information, you can make a complaint to me at claire@toptotoewaxing.co.uk / 23 Churchill Avenue, Walmer, Deal, Kent, CT14 7SP.
You can also complain to the ICO if you are unhappy with how I have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk